We have a No Returns Policy for change of mind or incorrect size. Refunds or replacements are only offered if products are faulty, damaged, or misrepresented, in line with New Zealand’s Consumer Guarantees Act.
Can I cancel my order?
Yes — if you contact us within 24 hours of placing the order. After this time, the order may already be in processing/shipping and cannot be canceled.
Will I have to pay customs or import fees?
Depending on your country, you may be charged customs duties or taxes. These fees are the responsibility of the customer.
Where do your products ship from?
All products are shipped directly from our trusted manufacturers in China. This allows us to offer affordable prices and a wide product range.